Help Center

You can contact us by phone at 020 7998 0905 or email us: info@cinegearpro.co.uk . 

If you're in the area, feel free to visit us at our shop, located at 38 Waterson street, London E2 8HL (Shoreditch).

We promise to do everything we can to protect your personal information. Any page on our site that asks you for personal information is secure. Our secure servers ensure that your information is protected throughout the ordering process using advanced encryption and firewall technology. The payment process is hosted through external servers, managed by Shopify and so we never hold any of your payment information. To further ensure your security, we also use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorised use.

We accept most major debit and credit cards for individual transactions of up to £20,000 (inc. VAT), provided that the card is registered to the delivery address and the payment is 3D secure (Verified by Visa/Mastercard SecureCode). In the event that your transaction is not 3D secure, we reserve the right to request additional identification and/or an alternative payment method.

We accept the following payment methods:

1. PayPal

2. Debit/Credit Card - Visa Credit | MasterCard | American Express

3. Bank Deposit - Payment must be made within 7 days and items will not be shipped until payment has been received.

These options will be presented to you during checkout.

We offer shipping by Royal Mail, DPD and UPS. 

Yes, please refer to the returns section in our T&Cs. 

Please note that if our supply of the product to you was part of a promotion or special offer, your refund may be reduced or invalidated. Please also note shipping and handling charges are non refundable.