Help Center

You can contact us via the phone at 020 7998 0905 or email us at info@cinegearpro.co.uk . 

If you're in the area, feel free to visit us at our shop, located at 38 Waterson street (Shoreditch) E2 8HL London .

Our shop are open Monday to Friday 09:30 - 18:00 London time. We are closed Saturday, Sunday and Public Holidays.

Our VAT number is:  GB 151442048

CINEGEARPRO Limited is a company registered in England, Company number 07740835

Our knowledgeable and dedicated customer service team is standing by to assist you during office hours from 9:30 am to 6pm (London time) (Monday to Friday, excluding Public Holidays). 

Should you have any questions, please feel free to call +020 7998 0905, or email to info@cinegearpro.co.uk  or use the contact form. We will usually reply your questions in 24 hours.

You can contact us via the phone at 020 7998 0905 or email us at info@cinegearpro.co.uk 

We have a full time in-house team who are constantly updating our website in order to provide our customers with the best possible information and shopping experience.

Please contact our via info@cinegearpro.co.uk or call us: (+44) 020 7998 0905

Please click hereto read our terms and conditions.

No, not at all. Registering gives you special privileges such as the ability to save you details to ensure faster check out next time round, as well as the ability to check on the status of your order and save your favourite products. If you don’t want to register, you can complete the entire checkout process as a guest.

No, definitely not. We will only ever send you marketing stuff if you tick the box appearing when you place an order or when you register. No tick, no stuff. You can always stop receiving our marketing communications by opting out of this service.

Creating an account is as easy as pie. You can create an account from our home page, or as part of the checkout process when you place an order.

-  It’s easily done, isn’t it? Please just contact us and we’ll send you a link to reset it.

-  If you have forgotten your password, please enter your email at our 'Login'page and press “Forgot your password?” bottom after you type your email address, our system will email you a new one.

You can manage your account here My Account

Please check spam filter/spam folder in your email client. If it is not there please contact our webmaster info@cinegearpro.co.uk or call us: (+44)020 7998 0905

You will be asked for your VAT number in “check out” stage . After your VAT number is validated with VIES service the VAT will be removed from your order.

You can browse our website by clicking the categories at the top of the homepage. When you’ve chosen the products you want to buy click the “add to cart” button. When you’ve finished shopping click on the icon ”VIEW CART” at the top right hand corner of the home screen to make your online payment.

Because our equipment and accessories are made for specific devices, it’s really important that you are 100% certain of which device you have before you place your order. If you’re not, please contact us and we’ll be happy to help you. It’s easier for us to help you out before you order than afterwards, so please feel free to ask us anything you like – trust us, we’ve heard it all before!

This site accepts American Express, Visa, MasterCard and PayPal. All payments taken through our site are managed by Shopify payments. All card payments will be subject to validation checks and authorisation from the card issuer.

As long as your order hasn’t yet been dispatched, there is a chance we’ll be able to change your order. Please contact us as soon as possible; making sure that the subject of your email is “Change/Cancel My Order”  or call us on (+44) 020 7998 0905

If you have registered for our site, you can check on the status of your order at any time by logging in to your account. If not please contact us, and we’ll do our best to find out for you.

Uh-oh. It’s likely that for some reason your order hasn’t completed. Please contact us and we’ll double check this for you so that you can go ahead and place your order again.

Please get in touch with us directly. We’d be happy to see what the best deal we can offer you would be.

Please contact us directly. We’ll be happy to go over your exact requirements and help you find the best solution to your individual needs.

Following your order, you will receive an automated confirmation email from our system. The next email you will receive will be from our order processing team detailing your order and delivery times.

Yes. We welcome overseas customers and deliver worldwide, subject to the following payment terms: Customers can pay by credit card if delivery is to the registered (confirmed) address of the credit card and the transaction is 3D secure - ie: It is Verified by Visa or Mastercard SecureCode. In the event that the transaction is insecure payment can only be accepted as a bank wire transfer in GBP.

A Full VAT invoice is provided for all orders. You will receive your VAT invoice via email after payment confirm

If an item is displayed as 'Awaiting Stock' it will be back-ordered for you, so please place your order for the item you require as normal. Once your order is received a member of our support team will order from our supplier and send out to you as soon as we receive the item. 

Please contact us directly, we will be happy to help.

We promise to do everything we can to protect your personal information. Any page on our site that asks you for personal information is secure. Our secure servers ensure that your information is protected throughout the ordering process using advanced encryption and firewall technology. The payment process is hosted through external servers, managed by Shopify and so we never hold any of your payment information. To further ensure your security, we also use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.

Yes, All card transactions are completely secure using our online store. 

Cookies allow us to make sure that we display our website in the most appropriate way for you. It also means that we are able to display the most relevant products, and save any information you have previously inputted.

We accept most major credit cards for individual transactions of up to £20,000 (inc. VAT), provided that the card is registered to the delivery address and the payment is 3D secure (Verified by Visa / Mastercard SecureCode). In the event that your transaction is not 3D secured we reserve the right to request additional identification and / or an alternative payment method.

We accept below payments:

1. PayPal

2. Credit Card - Visa Credit | MasterCard

3. Bank Deposit - Payment must be made within 7 days and items will not be shipped until payment has been received.

These options will be presented to you during checkout.

There might be few reasons for your card to be declined: 

1. There is not enough credit on the card. You can try using a different one. 

2. Your bank could impose a single transaction limit, or if you do not usually shop with us, they might have prevented the transaction as being out of pattern. The last option is very likely if you have fraud protection enabled on your card. 

3. Make sure all of your details are entered exactly like on the card. Make sure that the billing address is the card registered address.

Our website uses secure encryption and is PCI compliant, meeting the security standards demanded by the most stringent banks. For your complete peace of mind, we also do not store your credit card details on our servers

It is an additional layer of security for online credit and debit card transactions.

In a successful transaction, all credit / debit cards are authorised and charged at the time of order placement.

For a pre-order the payment is authorised and taken in full at the time of order placement, however in the event that you wish to cancel a pre-order a full refund would be provided.

No, the price you see is the price you pay.

Yes. A Full VAT invoice will send out with your parcel for all orders.

Yes if you can provide us with an EU VAT number you will not be charged VAT. You will be asked for your EU VAT number in the checkout.

VAT is not charged on orders delivered to locations outside the EU.

We do offer this option for schools, organisations and venues. 

If you do need to make payment via an invoice please email us with your purchase needs to info@cinegearpro.co.uk We will usually get an invoice emailed to you within one (1) business day. 

Please note: Payment is required within 7 days of invoice send unless otherwise specified. 

Lucky you! You just need to add the items you want to buy to your basket as usual and go to the checkout. When you view the items in your cart, you’ll see a “Promotion Code” box underneath the order total. Type the promotional code into the box and press apply. The Total Amount Due will be adjusted to reflect the discount. Please note, you are only able to use one (1) discount code per order.

If your code isn’t working please firstly check that any relevant conditions apply to your order and that the code is still in date. If it still isn’t working, please contact us.

We regularly post a discount code on the site, in notification emails, and in our newsletters.

Yes, you could. Please contact us via email for more info: info@cinegearpro.co.uk or call us directly +(44) 020 7998 0905 

Please see our shipping page for more information.

Please refer to Shipping & Returnpage for more information, and also you could find out the shipping cost when you place the order.

We aim to pack and ship all orders within 1-2 working days,However some of the products we offer are drop shipped directly from our supplier and while we make every effort to keep track of stock sometimes items are not available or are delayed. Should such issues arise we will endeavour to let you know as soon as possible and keep you updated on the estimated departure time.

After your order in the trust hands of the postal services and unfortunately we can’t give a definite arrival date. You will be given a choice of shipping methods with estimated delivery times during the checkout process.

Please contact us if:

You need equipment urgently. 

Would like to find exact delivery time on a custom order.

If you have selected a tracked or partially tracked service, or your order is being delivered by courier, you can track your order by going to your account or you will receive an email providing you with all of the details required to track your parcel. 

Please note that whilst VAT will not be charged on orders shipped outside of the EU, customs charges may apply. These charges are your responsibility as the buyer, and if you are unsure whether such charges will apply you will need to check with your local authorities.

We deliver all equipment to UK and most of the Europe countries: Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine.

*Please note not all equipment can be delivered. Please contact us for more information.

If you want your goods to be delivered to other countries not listed above please contact us for more information. 

All tracked and express deliveries will require a signature on delivery.

The courier should leave a calling card giving you an option to decide what to do next. Unless stated otherwise the courier should attempt to redeliver the item next day.

If you have ordered more than one item your goods may be packed separately and may possibly be delivered at different times. Please contact our Online Customer Services Team if you have not received all the items listed on your despatch note.

Please give us a call as soon as possible: (+44) 020 7998 0905

Please give us a call as soon as possible: (+44) 020 7998 0905

Yes you can. please call us before placing an order on the website. 

Yes but we might request additional documents to verify your identity.

If you are not completely satisfied with your purchase, you can return the items to us within 14 days of the shipping date for a full refund. It must be unused, and supplied with its original packaging intact, Please note that if our supply of product to you was part of a promotion or special offer your refund may be reduced or invalidated. Please note shipping and handling charges are not refundable.

Please contact us via email: info@cinegearpro.co.uk or call us directly +(44) 020 7998 0905

Please see our returns page for more information.

Yes. In the unlikely event you receive a damaged or faulty item, please contact us so that we can look into it and advise what to do next. 

We aim to process all returns within 72 hours of receiving them. The refund will then take around 1 – 5 business days to appear on your statement, depending on your card issuer.

In most cases, yes. Please contact us before you return your order so that we can advise you on the next step.

Yes, most of the product we offer 1 year product warranty and we offer 14 days return policy If you find any defect in materials and function of the products within 60-day of the purchase, you can return the products and request for a replacement. You are assured your purchase is well protected.