Help Center

Our shop is open betweeen Monday to Friday 09:30 - 18:00 GMT/BST. We are closed during weekends and bank holidays.

By car:

There is local pre-paid parking available by our showroom address. We are situated just by the ULEZ and congestion charge zone so please plan your route carefully if you'd prefer to avoid these charges. 

By public transport:

The nearest tube stations are Hoxton (overground, 5 minute walk) and Old Street (northern line, 10 minute walk). There are also a range of buses that stop nearby.

You can contact us by phone at 020 7998 0905 or email us: info@cinegearpro.co.uk . 

If you're in the area, feel free to visit us at our shop, located at 38 Waterson street, London E2 8HL (Shoreditch).

Please contact us.

We have a full time in-house team who are constantly updating our website in order to provide our customers with the best possible information and shopping experience.

Our VAT number is GB 151442048.

CINEGEARPRO Limited is a company registered in England under Company Number 07740835.

Please click here to read our terms and conditions.

You can review us on Google or Facebook at the moment, however if you know of any other suitable platforms please let us know!

Feel free to send us a copy of your CV for us to take a look at! 

No, not at all. Registering gives you special privileges such as the ability to save your details to ensure a faster purchase the next time around, as well as the ability to check on the status of your order and save your favourite products. If you don’t want to register, you can complete the entire checkout process as a guest.

Absolutely not. We will only ever send you marketing stuff if you tick the box allowing us to when you place an order or when you register. No tick, no marketing. You can always stop receiving our marketing communications by opting out of this service, by unsubscribing from our newsletter.

Creating an account is very simple. You can create an account from our home page, or as part of the checkout process when you place an order.

If you have forgotten your password, please enter your email at our customer login page and click on the “Forgot your password?” section at the bottom so our system can email you a new one. If there are still any more issues, get in touch!

You can manage your account in the My Account section.

You will be asked for your VAT number when you check out. After your VAT number is validated with the VIES service the VAT will be removed from your order. Please get in touch if this does not happen as we may have to manually validate it on some occasions.

Yes, by logging into your account. If you are unable to do so, we can update this for you.

Because our equipment and accessories are made for specific devices, it’s really important that you are 100% certain of which device you have before you place your order. If you are not, please contact us and we’ll be happy to help you.

It’s easier for both of us to help you out before you order rather than afterwards, so please feel free to ask us anything you like – trust us, we’ve heard it all before!

You can browse our website by clicking the categories at the top of the homepage. When you’ve chosen the products you want to buy click the “add to cart” button. When you’ve finished shopping click on the icon ”VIEW CART” in the top right hand corner of the home screen to make your online payment.

Yes. We welcome overseas customers and deliver worldwide, subject to the following payment terms: Customers can pay by credit card if delivery is to the registered (confirmed) address of the credit card and if the transaction is 3D secure - ie: It is Verified by Visa or Mastercard SecureCode.

In the event that the transaction is insecure, payment can only be accepted as a bank wire transfer in GBP.

Following your order, you will receive an automated confirmation email from our system. The next email you will receive will be from our order processing team detailing your order and delivery times.

If you have registered on our site, you can check on the status of your order at any time by logging in to your account. If you are unable to, please contact us so that we can do our best to find out for you.

It’s likely that for some reason your order hasn’t been completed. Please contact us and we’ll double check this for you so that you can go ahead and place your order again.

As long as your order hasn’t yet been dispatched, there is a chance we’ll be able to change your order. Please contact us as soon as possible; making sure that the subject of your email is “Change/Cancel My Order” or call us.

Please get in touch with us directly. We’d be happy to go over your specifications and see what the best deal we can offer you would be.

A Full VAT invoice is provided for all orders. You will receive your VAT invoice via email after your payment is confirmed.

If an item is displayed as 'Awaiting Stock' it can be backordered for you, so please place your order for the item you require as normal. Once your order is received a member of our support team will order from our supplier and send it out to you as soon as we receive the item.

Please contact us directly, we will be happy to help.

We promise to do everything we can to protect your personal information. Any page on our site that asks you for personal information is secure. Our secure servers ensure that your information is protected throughout the ordering process using advanced encryption and firewall technology. The payment process is hosted through external servers, managed by Shopify and so we never hold any of your payment information. To further ensure your security, we also use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorised use.

Cookies allow us to make sure that we display our website in the most appropriate way for you. It also means that we are able to display the most relevant products, and save any information you have previously inputted.

We accept most major debit and credit cards for individual transactions of up to £20,000 (inc. VAT), provided that the card is registered to the delivery address and the payment is 3D secure (Verified by Visa/Mastercard SecureCode). In the event that your transaction is not 3D secure, we reserve the right to request additional identification and/or an alternative payment method.

We accept the following payment methods:

1. PayPal

2. Debit/Credit Card - Visa Credit | MasterCard | American Express

3. Bank Deposit - Payment must be made within 7 days and items will not be shipped until payment has been received.

These options will be presented to you during checkout.

There might be few reasons for your card to be declined:

1. The balance on the card is not enough to complete the purchase. You can try using a different card if this happens.

2. Your bank could impose a single transaction limit, or if you do not usually shop with us, they might have prevented the transaction as being out of pattern. The latter is very likely if you have fraud protection enabled on your card.

3. Make sure all of your details are entered exactly like on the card. Make sure that the billing address is the registered address on the card.

For a pre-order, the payment is authorised and taken in full at the time it is placed. In the event that you wish to cancel a pre-order, a full refund would be provided.

No, the price you see is the price you pay.

Yes, if you can provide us with an EU VAT number you will not be charged VAT. You will be asked for your EU VAT number in the checkout however if it does not automatically validate it please get in touch. 

We can offer this option for schools, organisations and venues, given that the first purchase is arranged before receiving the goods.

If you need to make a payment by invoice please email us with your purchasing needs to info@cinegearpro.co.uk. We will usually get an invoice emailed to you within one (1) business day.

Please note: Payment is required within 7 days of the invoice being sent unless otherwise specified.

Lucky you! You just need to add the items you want to buy to your basket as usual and check out.

When you view the items in your cart, you’ll see a “Promotion Code” box underneath the order total. 

Type the promotional code into the box and press apply. The total amount due will be adjusted to reflect the discount. 

Please note, you are only able to use one (1) discount code per order.

If your code isn’t working, firstly please check for any relevant conditions which apply to your order and that the code is still in date. 

If it still isn’t working, please contact us.

Yes, you can. Please contact us via email for more info: info@cinegearpro.co.uk or call us directly +(44) 020 7998 0905.

In a successful transaction, all credit / debit cards are authorised and charged at the time of order placement.

We regularly post discount codes on the site, in notification emails, and in our newsletters.

It is an additional layer of security for online credit and debit card transactions.

VAT is not charged on orders delivered to locations outside the EU.

We deliver all equipment to UK and most European countries including: Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine.

*Please note that not all equipment can be delivered sometimes. Please contact us for more information.

If you want your goods to be delivered to other countries not listed above please contact us for more information.

We offer shipping by Royal Mail, DPD and UPS. 

Please refer to the shipping cost when you place the order.

We aim to pack and ship all orders within 1-2 working days, however some of the products we offer are drop shipped directly from our suppliers. 

While we make every effort to keep track of stock, sometimes items are not available or may be delayed. Should such issues arise we aim to let you know as soon as possible and keep you updated on the estimated departure time.

You will be given a choice of shipping methods with estimated delivery times during the checkout process. 

After your order is handed to the postal service you selected, we are unable to process a definite arrival date beyond the ETA they have given us.

Please contact us if:

• You need equipment urgently
• Would like to find exact delivery time on a custom order

Please contact us as soon as possible in order to intercept it before we send it out.

Yes you can. Please call us before placing an order on the website so we can manually check the stock availability.

Sure, just let us know the courier service you will be using and ensure they have your order reference.

All tracked and express deliveries require a signature upon delivery.

The courier should leave a calling card giving you an option to decide what to do next. Unless stated otherwise the courier should attempt to redeliver the item next day.

If you have ordered more than one item your goods may be packed separately and may possibly be delivered at different times. Please contact our Online Customer Services Team if you have not received all the items listed on your dispatch note.

Please give us a call as soon as possible: (+44) 020 7998 0905.

Yes, for most of our products we offer at least a 1 year warranty. We also offer a 14 day return policy. If you find any defects in the materials or function of the product within 60-days of the purchase, you can also return the products and request a replacement. We assure you that your purchase is well protected.

Yes, please refer to the returns section in our T&Cs. 

Please note that if our supply of the product to you was part of a promotion or special offer, your refund may be reduced or invalidated. Please also note shipping and handling charges are non refundable.

Please see the returns section in our T&Cs for more information.

Please contact us.

In most cases, yes. Please contact us before you return your order so that we can advise you on the next step.

Yes. In the unlikely event you receive a damaged or faulty item, please contact us so that we can look into it and come to a resolution. 

We aim to process all returns within 72 hours of receiving them. The refund will then take around 5 – 7 business days to appear on your statement, depending on your card issuer.