Help Center

FAQ'S

Company Information

What are the office opening times?

How can I visit the store?

How can I contact Cinegearpro?

How often is the Cinegearpro website updated?

What are your VAT and Company numbers?

What are your Terms and Conditions?

Where can I find or leave a review?

How can I apply to work here?

Registration and your account

Do I have to register to shop?

If I register, will you start sending me marketing?

How do I create an account?

What can I do if I've forgotten my password?

How can I view and update my account details?

Where do I enter my company's VAT-number to be exempt from tax?

Is it possible to change my email?

Orders

What do I need to do before I place my order?

How do I place an order?

Can I place an order from abroad?

How can I pay for my order?

How do I know if you have received my order?

What is the current status of my order?

I haven't received an order confirmation or shipping email?

Can I change or cancel my order after I've placed it?

I'd like to place a bulk or corporate order, how would I go about this?

How can I get a VAT receipt?

What happens if the item I want is out of stock?

Security

Is my information safe?

IS YOUR WEBSITE SECURE? IS IT SAFE TO PAY BY CREDIT CARD ON YOUR STORE?

WHY IS IT RECOMMENDED THAT I ENABLE COOKIES?

Payments

What payment methods can I use when ordering?

What should I do if my card was declined when placing an order?

How secure are credit card transactions with CINEGEARPRO?

What is Payment Authentication?

When will my credit card be charged?

If I place an pre-order on a product when will the money leave my account?

ARE THERE ANY HIDDEN COSTS?

Are receipts sent with deliveries?

Can you supply an invoice with no VAT added to a European country / EU VAT registered customers?

What is your VAT policy for customers outside of the EU?

I NEED TO HAVE AN INVOICE BEFORE PAYMENT CAN BE MADE. IS THAT AN OPTION?

HOW DO I USE A PROMO CODE?

WHY DOESN’T THE CODE YOU SENT ME WORK?

Where can I get a Discount Code?

Can I buy goods on finance?

Shipping/Delivery

WHAT SHIPPING OPTIONS DO YOU PROVIDE?

HOW MUCH DO YOU CHARGE FOR SHIPPING AND HANDLING?

HOW LONG WILL MY ORDER TAKE?

CAN I TRACK MY ORDER?

WILL I HAVE TO PAY CUSTOMS OR IMPORT CHARGES?

Where do you deliver?

DO I NEED TO SIGN FOR MY DELIVERY?

What happens if I am out when you deliver?

Why have I not received all of my order?

My order has arrived damaged, what should I do?

I have received the wrong goods, what should I do?

Can I place an order and collect it from your shop?

Can I have my order sent to a different address?

RETURNS & REFUNDS

DO YOU ACCEPT RETURNS?

How do i return an item?

WHAT IS YOUR RETURNS POLICY?

WILL YOU REFUND MY RETURN POSTAGE IF MY ITEM IS DAMAGED OR FAULTY?

I RETURNED MY ORDER, WHEN WILL I GET MY REFUND?

CAN I EXCHANGE MY ORDER?

ARE YOUR PRODUCTS COVERED BY A PRODUCT WARRANTY?

Signup For Newsletter

Net Orders Checkout

Item Price Qty Total
Subtotal £0.00
Shipping
Total

Shipping Address

Shipping Methods