Help Center


Company Information

What are the office opening times?

How can I visit the store?

How can I contact Cinegearpro?

How often is the Cinegearpro website updated?

What are your VAT and Company numbers?

What are your Terms and Conditions?

Where can I find or leave a review?

How can I apply to work here?

Registration and your account

Do I have to register to shop?

If I register, will you start sending me marketing?

How do I create an account?

What can I do if I've forgotten my password?

How can I view and update my account details?

Where do I enter my company's VAT-number to be exempt from tax?

Is it possible to change my email?


What do I need to do before I place my order?

How do I place an order?

Can I place an order from abroad?

How do I know if you have received my order?

What is the current status of my order?

I haven't received an order confirmation or shipping email?

Can I change or cancel my order after I've placed it?

I'd like to place a bulk or corporate order, how would I go about this?

How can I get a VAT receipt?

What happens if the item I want is out of stock?


Is my information safe?

Why is it recommended that I enable cookies?


What payment methods can I use when ordering?

What should I do if my card was declined when placing an order?

If I pre-order a product when will the money leave my account?

Are there any hidden costs?

Can you supply an invoice with no VAT added to a European country/EU VAT registered customers?

I need to have an invoice before payment can be made, is this something you can offer?

How do I use a promo code?

Can I buy goods on finance?

When will my credit card be charged?

Where can I get a discount code?

What is Payment Authentication?

What is your VAT policy for customers outside of the EU?

Shipping and Delivery

Where do you deliver?

What shipping options do you provide?

How much do you charge for shipping and handling?

How long will my order take?

I need to change my delivery address, how do I go about this?

Can I place an order and collect it from your shop?

Is it possible to arrange a courier to pick it up?

Do I need to sign my delivery?

What happens if I am out when you deliver?

Why have I not received all of my order?

My order has arrived with incorrect/damaged goods, what should I do?

Returns and Refunds

Are your products covered by a product warranty?

Do you accept returns?

What is your returns policy?

Can I exchange my order?

Will you refund my return postage if my item is damaged or faulty?

I returned my order, when will I get my refund?

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