Help Center

FAQ'S

Company Information

How can I contact CINEGEARPRO

What are the office opening times?

What is your VAT and company Number?

HOW TO CONTACT YOUR CUSTOMER SERVICE REPRESENTATIVE?

How do I make a complaint?

How often is the CINEGEARPRO website updated?

What is your Terms and Conditions?

REGISTRATION & YOUR ACCOUNT

DO I HAVE TO REGISTER TO SHOP?

IF I REGISTER, WILL YOU START SENDING ME MARKETING STUFF?

HOW DO I CREATE AN ACCOUNT?

WHAT CAN I DO IF I'VE FORGOTTEN MY PASSWORD?

I have requested a password reminder for my account and haven't yet received it?

Where do I enter my companys VAT-number to get the taxes of?

ORDERS

HOW DO I PLACE AN ORDER?

WHAT DO I NEED TO DO BEFORE I PLACE MY ORDER?

HOW CAN I PAY FOR MY ORDER?

CAN I CHANGE/CANCEL MY ORDER AFTER I’VE PLACED IT?

WHAT IS THE CURRENT STATUS OF MY ORDER?

I HAVEN’T RECEIVED A CONFIRMATION OR SHIPPING EMAIL?

I'D LIKE TO PLACE A BULK ORDER. HOW DO I GO ABOUT THIS?

I'D LIKE TO PLACE A CORPORATE ORDER. HOW DO I GO ABOUT THIS?

How do I know if you have received my order?

Can I place an order from abroad?

How can I get a V.A.T receipt?

What happens if the item I want is out of stock?

SECURITY

IS MY INFORMATION SAFE?

IS YOUR WEBSITE SECURE? IS IT SAFE TO PAY BY CREDIT CARD ON YOUR STORE?

Payments

What payment methods can I use when ordering?

What should I do if my card was declined when placing an order?

How secure are credit card transactions with CINEGEARPRO?

What is Payment Authentication?

When will my credit card be charged?

If I place an pre-order on a product when will the money leave my account?

ARE THERE ANY HIDDEN COSTS?

Are receipts sent with deliveries?

Can you supply an invoice with no VAT added to a European country / EU VAT registered customers?

What is your VAT policy for customers outside of the EU?

I NEED TO HAVE AN INVOICE BEFORE PAYMENT CAN BE MADE. IS THAT AN OPTION?

HOW DO I USE A PROMO CODE?

WHY DOESN’T THE CODE YOU SENT ME WORK?

Where can I get a Discount Code?

Can I buy goods on finance?

Shipping/Delivery

WHAT SHIPPING OPTIONS DO YOU PROVIDE?

HOW MUCH DO YOU CHARGE FOR SHIPPING AND HANDLING?

HOW LONG WILL MY ORDER TAKE?

CAN I TRACK MY ORDER?

WILL I HAVE TO PAY CUSTOMS OR IMPORT CHARGES?

Where do you deliver?

DO I NEED TO SIGN FOR MY DELIVERY?

What happens if I am out when you deliver?

Why have I not received all of my order?

My order has arrived damaged, what should I do?

I have received the wrong goods, what should I do?

Can I place an order and collect it from your shop?

Can I have my order sent to a different address?

RETURNS & REFUNDS

DO YOU ACCEPT RETURNS?

How do i return an item?

WHAT IS YOUR RETURNS POLICY?

WILL YOU REFUND MY RETURN POSTAGE IF MY ITEM IS DAMAGED OR FAULTY?

I RETURNED MY ORDER, WHEN WILL I GET MY REFUND?

CAN I EXCHANGE MY ORDER?

ARE YOUR PRODUCTS COVERED BY A PRODUCT WARRANTY?

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