Dispatches same day if item in stock and ordered before 13:00.
02 Sep
Order placed
02 Sep - 03 Sep
Dispatched
03 Sep - 05 Sep
Delivered
Designed for Simplicity
All-in-one director’s monitor solution
Combining a wireless video transmission and high-quality HD monitor, the FEELWORLD FT6, FR6 wireless monitor to create ultra light, cable-free monitoring kit that gives you complete mobility on set. Using 2*2dBi antenna technology and H.264 encoding and decoding technology for professional image processing, clearer image and lower latency. The FR6 can receive uncompressed HD wireless signals from FT6 transmitter.
Portable Size and Lightweight
Ideal for mobile shooting
Although built-in wireless image transmission, the FT6 and FR6 maintain a slim shape. 5.5 inches small size and only 370g weight, which is the ideal for on-site mobile shooting.
800ft Transmission Range with Ultra-low Latency
800FT reliable wireless transmission with only 0.07s latency, can satisfy the requirements of more professional live streaming and monitoring.
11 Channels for Selection
Bring you more stable pictures
There are 11 signal channels for selection for the wireless monitor. You can choose the best channel freely. When you don’t need the transmission function, you can long press the power icon to turn off. Plus, there is WPS pairing function. When you need to replace the transmitter or receiver, please long press WPS of both the transmitter (TX) and receiver (RX) about 1 second to enter the pairing mode, and wait for the pairing to success.
1920x1080 Display with Rec.709 Color Calibration
Better viewing and capture every Detail
The 5.5" IPS screen features a 1920 x 1080 resolution, packing 400 pixels per inch and provides a wide viewing angle of 160°and for easier off-axis position monitoring. Built-in 3D LUT color calibration, which complies with the standard of REC-709, can calibrate each monitors so that it can eliminate the trouble of color cast.
Simply Operation, Professional Auxiliary Tools
Accurately exposure and focus every shot
Our flexible OS is packed with an extensive suite of scopes, all 1-touch away and simple to use. The Video OS includes tools for focus, framing & exposure (waveform, RGB parade, vectorscope, RGB histogram, histogram, audio meter, focus peaking, zoom, zebra, false color, frame guides, safe area, etc.) along with a flexible 3D LUT implementation (use built-in LOG to Rec.709 video or upload .cube files), HDR monitoring and options for anamorphic de-squeeze monitoring.
Load Custom 3D LUTs to Recreate Film Looks!
Support 50 LUTs
Some cameras can output logarithmic colors pace to preserve the dynamic range, which is great for later post production, however when these files are viewed on a monitor they can look flat and washed out. 3D LUTs solve this problem because they allow you to apply a "look" to the monitor so you get an idea of how the finished images will look like when editing. You could use 4 built-in LOG to Rec.709 video or upload .cube files ( A single file must not exceed 7.9M, supports files with LUT_3D_SIZE of 16, 17, 32, 33, 64, 65.). FT6, FR6 allows you to load internally up to custom LUTs (Up to 50 user files can be imported), looks or profiles at any time via the TYPE-C interface to USB . Slot and instantly select between them, maintaining creative intent, always.
HDR Monitoring
For incredible clarity and detail
FT6, FR6 have built-in HLG 2020, HLG 709, HLG P3 HDR 3D LUT, and Rec709 De-slog3 LUTs, includes SLOG2, SLOG3, LOGC, VLOG. The monitor can display an HDR (high dynamic range) signal for incredible clarity and detail, simplify the complexities of shooting Log and HDR, helping you to replicate post-production workflows at the moment when it matters most–while shooting.
HDMI INPUT & OUTPUT
Both FR6, FR6 with HDMI input and output signal interfaces, allowing it to not only display live signals, but also send them out to other monitors simultaneously. It's the ability to display live picture on multiple displays at once while still maintaining the original video quality. Plus, you can monitor audio using the 3.5mm stereo headphone jack.
Synchronous Output for Easy Monitoring
FR6 receives the video from FT6 can be output to other monitors (same screen display) through HDMI OUT, convenient for the director and photographer to monitor at the same time.
Innovative Power Supply Design
Support dual F970 batteries power supply
In addition to the 12V universal power supply; FT6, FR6 also have dual battery slots in the back. You get 2 rear battery slots for installing Sony L Series batteries, so you have enough power for the screens. Plus with 2 battery slots, you can change batteries without interrupting monitoring, just need to double-tap the battery icon on the upper right corner of the monitor, after about 3 seconds switch to the other battery. The monitor install one F970 battery (6600mah) last for about 2 hours, and install two F970 batteries last for about 4-5 hours. You can choose install 1 or 2 battery base on your need.
Compatible Battery: Sony F970, F960, F950,F930, F770, F750, F730, F570, F550, F530, QM91D, QM91, QM90D, QM90, QM71D, QM71, QM70D, QM70, QM51D, QM51, FM71, FM70 series. (Note: the battery not including, please purchase separately)
Battery Level Display
When the battery/batteries is/are placed in the battery slot(s), battery icon will appear on the upper right of the screen. White icon indicates the working battery, gray icon indicates not working battery. Double-tap the gray battery icon and it will be switched to a working state in about 3 seconds, then it will be turned white. There will be a red prompt when the battery is almost dead, please replace the battery in time.
Portable Sunshade Easy Install
Avoid the interference of outdoor strong light
The FT6, FR6 wireless monitor is equipped with a sunshade, which allows the photographer to focus more on the video and avoid the interference of strong light, providing a better visual experience. The installation process is simple and fast, which is very suitable for outdoor shooting.
Ideal for Director and Photographer
800FT transmission range with 70ms ultra-low latency and other advance features make FT6, FR6 suitable for film crew shooting. Ideal for the director and the photographer.
User LUT Cube Import
FT6 FR6 provide S-log2/3, V-log, Log-C etc, to convert log mode to REC709 for all major cameras. The LUT loading function makes the color calibration work of the previous shooting easier and more intuitive, optimizes the workflow and improves work efficiency. User creative 3D LUT cube or calibration 3D LUT cube can be uploaded to FT6 FR6 by TYPE-C to USB.
Video Analysis Assistant Pattern
Waveform / Vector scope / Histogram
Vectorscope
Vector scope shows how saturated the image is and where the pixels in the image land on the color spectrum. It can also be displayed in various sizes & positions, that allows users to monitor color gamut range in real time.
Brightness Histogram
The Brightness Histogram is a quantitative tool to check the picture brightness.The feature shows the distribution of brightness in an image as graph of brightness along the horizontal axis (Left:Dark, Right:Bright)and a stack of the number of pixels at each level of brightness along the vertical axis.
All Scopes Mode
This mode shrinks your video image to approximately the size of a 5.5" display and tiles your choice of waveform, vectorscope, histogram, and embedded audio on the border of your video.
Audio Meter Monitoring
The Audio Level Meters provide numerical indicators and headroom levels. It can generate accurate audio level displays to prevent errors during monitoring. Below -18dB column shows green; -18dB~-08dB column shows yellow; above -08dB shows red.
Peaking Focus Assist
The Peaking Filter is used to aid the camera operator in obtaining the sharpest possible picture. When activated, the internal processor will display a colored highlight on the screen where sharp edges appear. You can switch the putline color between red, green, blue according to different tone of the subject.
False Color
The False Color filter is used to aid in the setting of camera exposure. As the camera Iris is adjusted, elements of the image will change color based on the luminance or brightness values. This enables proper exposure to be achieved without the use of costly, complicated external test equipment.
Exposure (zebras)
The Exposure is used to assist in exposure adjustment in the mode of Zebra Pattern. It is considered overexposed and displays the moving warning lines onto the over exposed areas. 1-100IRE adjustable.
Check Field
Check Field is an assistant function to adjust camera color settings. Under the check field mode, you can use red, green, blue or gray pixels to generate the image, because hue and saturation can be adjusted more quickly and accurately in this environment.
Zoom In (100%～300%)
Image magnification is HD signal in any part, an amplification for high quality close-up. The touch panel can help you zoom in quickly, zoom out and move the image after zooming in.
Anamorphic Mode
Built-in selection of no squeeze, 1.25x, 1.33x, 1.5x, 2.0x or 2.0x mag allows you to use anamorphic lenses or adapters and see the image unsqueezed, even if your camera does not de-squeeze in camera.
Image Flip
The Horizontal,Vertical and Hor&Ver of the image around flip.
Auto Mirror
After auto-mirror is turned on, rotate the monitor vertically, and the picture will be adjusted upside down automatically.
Nine Grid
Zoom one of the images to realize the full screen. You can switch the Mark color between Red, Green, Blue, White, Black according to different tone of the subject.
Pixel to Pixel
Enable the filmmaker to check the image from the 1:1 signal source without scaling.This feature is essential for capturing optimum detail.
Center Marker & Safe Marker
Safe Mark for View Finding and Composition (80%, 85%, 90%, 93%, 96%, 2.35:1). You can switch the Mark color between Red, Green, Blue, White and Black according to different tone of the subject.
Ratio Marker
(4:3, 13:9, 14:9, 15:9, 16:9, 1.85:1, 2.35:1). Frame blanking zone includes 6 Levels, from 0-6 (Transparent to Black). You can switch the Mark color between red, green, blue, white and black according to different tone of the subject.
Portable Size and Lightweight
Ideal for mobile shooting
Although built-in wireless image transmission, the FT6 and FR6 maintain a slim shape. 5.5 inches small size and only 370g weight, which is the ideal for on-site mobile shooting.
800ft Transmission Range with Ultra-low Latency
800FT reliable wireless transmission with only 0.07s latency, can satisfy the requirements of more professional live streaming and monitoring.
11 Channels for Selection
Bring you more stable pictures
There are 11 signal channels for selection for the wireless monitor. You can choose the best channel freely. When you don’t need the transmission function, you can long press the power icon to turn off. Plus, there is WPS pairing function. When you need to replace the transmitter or receiver, please long press WPS of both the transmitter (TX) and receiver (RX) about 1 second to enter the pairing mode, and wait for the pairing to success.
1920x1080 Display with Rec.709 Color Calibration
Better viewing and capture every Detail
The 5.5" IPS screen features a 1920 x 1080 resolution, packing 400 pixels per inch and provides a wide viewing angle of 160°and for easier off-axis position monitoring. Built-in 3D LUT color calibration, which complies with the standard of REC-709, can calibrate each monitors so that it can eliminate the trouble of color cast.
Simply Operation, Professional Auxiliary Tools
Accurately exposure and focus every shot
Our flexible OS is packed with an extensive suite of scopes, all 1-touch away and simple to use. The Video OS includes tools for focus, framing & exposure (waveform, RGB parade, vectorscope, RGB histogram, histogram, audio meter, focus peaking, zoom, zebra, false color, frame guides, safe area, etc.) along with a flexible 3D LUT implementation (use built-in LOG to Rec.709 video or upload .cube files), HDR monitoring and options for anamorphic de-squeeze monitoring.
Load Custom 3D LUTs to Recreate Film Looks!
Support 50 LUTs
Some cameras can output logarithmic colors pace to preserve the dynamic range, which is great for later post production, however when these files are viewed on a monitor they can look flat and washed out. 3D LUTs solve this problem because they allow you to apply a "look" to the monitor so you get an idea of how the finished images will look like when editing. You could use 4 built-in LOG to Rec.709 video or upload .cube files ( A single file must not exceed 7.9M, supports files with LUT_3D_SIZE of 16, 17, 32, 33, 64, 65.). FT6, FR6 allows you to load internally up to custom LUTs (Up to 50 user files can be imported), looks or profiles at any time via the TYPE-C interface to USB . Slot and instantly select between them, maintaining creative intent, always.
HDR Monitoring
For incredible clarity and detail
FT6, FR6 have built-in HLG 2020, HLG 709, HLG P3 HDR 3D LUT, and Rec709 De-slog3 LUTs, includes SLOG2, SLOG3, LOGC, VLOG. The monitor can display an HDR (high dynamic range) signal for incredible clarity and detail, simplify the complexities of shooting Log and HDR, helping you to replicate post-production workflows at the moment when it matters most–while shooting.
HDMI INPUT & OUTPUT
Both FR6, FR6 with HDMI input and output signal interfaces, allowing it to not only display live signals, but also send them out to other monitors simultaneously. It's the ability to display live picture on multiple displays at once while still maintaining the original video quality. Plus, you can monitor audio using the 3.5mm stereo headphone jack.
Power Your DSLR or Mirrorless Camera
The FT6, FR6 provide auxiliary power out (DC OUT 8V), allowing shooters to power their cameras. With a battery adapter cable (Optional), extend camera run-time, while providing a more usable display.
Barrel output for powering your camera with a separately available DC coupler via adaptor (NP-FW50 Sony & LP-E6 Canon & DMW-BLF19 Panasonic). More adapters coming soon.
Note: since different brands and models of cameras require different power for normal operation, the camera may not be able to take pictures or video normally. Therefore, when using batteries to power the monitor, in order to use the camera normally, it is recommended to use a large-capacity fully charged battery.
Synchronous Output for Easy Monitoring
FR6 receives the video from FT6 can be output to other monitors (same screen display) through HDMI OUT, convenient for the director and photographer to monitor at the same time.
Innovative Power Supply Design
Support dual F970 batteries power supply
In addition to the 12V universal power supply; FT6, FR6 also have dual battery slots in the back. You get 2 rear battery slots for installing Sony L Series batteries, so you have enough power for the screens. Plus with 2 battery slots, you can change batteries without interrupting monitoring, just need to double-tap the battery icon on the upper right corner of the monitor, after about 3 seconds switch to the other battery. The monitor install one F970 battery (6600mah) last for about 2 hours, and install two F970 batteries last for about 4-5 hours. You can choose install 1 or 2 battery base on your need.
Compatible Battery: Sony F970, F960, F950,F930, F770, F750, F730, F570, F550, F530, QM91D, QM91, QM90D, QM90, QM71D, QM71, QM70D, QM70, QM51D, QM51, FM71, FM70 series. (Note: the battery not including, please purchase separately)
Battery Level Display
When the battery/batteries is/are placed in the battery slot(s), battery icon will appear on the upper right of the screen. White icon indicates the working battery, gray icon indicates not working battery. Double-tap the gray battery icon and it will be switched to a working state in about 3 seconds, then it will be turned white. There will be a red prompt when the battery is almost dead, please replace the battery in time.
Portable Sunshade Easy Install
Avoid the interference of outdoor strong light
The FT6, FR6 wireless monitor is equipped with a sunshade, which allows the photographer to focus more on the video and avoid the interference of strong light, providing a better visual experience. The installation process is simple and fast, which is very suitable for outdoor shooting.
Ideal for Director and Photographer
800FT transmission range with 70ms ultra-low latency and other advance features make FT6, FR6 suitable for film crew shooting. Ideal for the director and the photographer.
User LUT Cube Import
FT6 FR6 provide S-log2/3, V-log, Log-C etc, to convert log mode to REC709 for all major cameras. The LUT loading function makes the color calibration work of the previous shooting easier and more intuitive, optimizes the workflow and improves work efficiency. User creative 3D LUT cube or calibration 3D LUT cube can be uploaded to FT6 FR6 by TYPE-C to USB.
Video Analysis Assistant Pattern
Waveform / Vector scope / Histogram
Waveform
This essential feature assists with the calibration of professional video cameras. It shows the overall brightness of the image assisting the video professional in correcting exposure. The waveform feature also checks the evenness of the lighting when lighting a chromakey or background.
This essential feature assists with the calibration of professional video cameras. It shows the overall brightness of the image assisting the video professional in correcting exposure. The waveform feature also checks the evenness of the lighting when lighting a chromakey or background.
Vectorscope
Vector scope shows how saturated the image is and where the pixels in the image land on the color spectrum. It can also be displayed in various sizes & positions, that allows users to monitor color gamut range in real time.
Brightness Histogram
The Brightness Histogram is a quantitative tool to check the picture brightness.The feature shows the distribution of brightness in an image as graph of brightness along the horizontal axis (Left:Dark, Right:Bright)and a stack of the number of pixels at each level of brightness along the vertical axis.
All Scopes Mode
This mode shrinks your video image to approximately the size of a 5.5" display and tiles your choice of waveform, vectorscope, histogram, and embedded audio on the border of your video.
Audio Meter Monitoring
The Audio Level Meters provide numerical indicators and headroom levels. It can generate accurate audio level displays to prevent errors during monitoring. Below -18dB column shows green; -18dB~-08dB column shows yellow; above -08dB shows red.
Peaking Focus Assist
The Peaking Filter is used to aid the camera operator in obtaining the sharpest possible picture. When activated, the internal processor will display a colored highlight on the screen where sharp edges appear. You can switch the putline color between red, green, blue according to different tone of the subject.
False Color
The False Color filter is used to aid in the setting of camera exposure. As the camera Iris is adjusted, elements of the image will change color based on the luminance or brightness values. This enables proper exposure to be achieved without the use of costly, complicated external test equipment.
Exposure (zebras)
The Exposure is used to assist in exposure adjustment in the mode of Zebra Pattern. It is considered overexposed and displays the moving warning lines onto the over exposed areas. 1-100IRE adjustable.
Check Field
Check Field is an assistant function to adjust camera color settings. Under the check field mode, you can use red, green, blue or gray pixels to generate the image, because hue and saturation can be adjusted more quickly and accurately in this environment.
Zoom In (100%～300%)
Image magnification is HD signal in any part, an amplification for high quality close-up. The touch panel can help you zoom in quickly, zoom out and move the image after zooming in.
Anamorphic Mode
Built-in selection of no squeeze, 1.25x, 1.33x, 1.5x, 2.0x or 2.0x mag allows you to use anamorphic lenses or adapters and see the image unsqueezed, even if your camera does not de-squeeze in camera.
Image Flip
The Horizontal,Vertical and Hor&Ver of the image around flip.
Auto Mirror
After auto-mirror is turned on, rotate the monitor vertically, and the picture will be adjusted upside down automatically.
Nine Grid
Zoom one of the images to realize the full screen. You can switch the Mark color between Red, Green, Blue, White, Black according to different tone of the subject.
Pixel to Pixel
Enable the filmmaker to check the image from the 1:1 signal source without scaling.This feature is essential for capturing optimum detail.
Center Marker & Safe Marker
Safe Mark for View Finding and Composition (80%, 85%, 90%, 93%, 96%, 2.35:1). You can switch the Mark color between Red, Green, Blue, White and Black according to different tone of the subject.
Ratio Marker
(4:3, 13:9, 14:9, 15:9, 16:9, 1.85:1, 2.35:1). Frame blanking zone includes 6 Levels, from 0-6 (Transparent to Black). You can switch the Mark color between red, green, blue, white and black according to different tone of the subject.
Features:
• 1920 x 1080 Display Resolution
• Transmits up to 1080p Video
• Supports up to DCI and UHD 4K Video
• Touchscreen LCD
• Four Built-In HDR Viewing LUTs
• Supports up to 50 User-Uploadable LUTs
• 2 x L-Series Battery Plates, 12V Power
• 8 VDC Output power
• 1920 x 1080 Display Resolution
• Transmits up to 1080p Video
• Supports up to DCI and UHD 4K Video
• Touchscreen LCD
• Four Built-In HDR Viewing LUTs
• Supports up to 50 User-Uploadable LUTs
• 2 x L-Series Battery Plates, 12V Power
• 8 VDC Output power
Specifications:
FR6 Monitor With Built-In Wireless Receiver:
| LCD Panel | Size: 5.5" / 13.9 cm Resolution: 1920 x 1080 Pixel Pitch: 0.0639 x 0.0213 mm Aspect Ratio: 16:9 Brightness: 500 cd/m² Contrast Ratio: 1000:1 Backlight: LED Viewing Angle: 160° L/R, U/D |
| Input and Output Connectors | Input 1 x HDMI Type-A Output 1 x HDMI Type-A 1 x 3.5 mm (Audio, Headphone) |
| Video | 4096 x 2160: 24 3840 x 2160: 23.98/24/25/29.97/30 1080p: 23.98/24/25/29.97/30/50/59.94/60 1080i: 50/60 720p: 50/59.904/60 576p: 50/59.904/60 576i: 50/59.904/60 480p: 50/59.904/60 |
| Wireless | Frequency: 5.1 to 5.9 GHz System Latency: 70 ms Transmission Range: 820.21' / 250 m |
| Power | Input Voltage: 7 to 24 VDC Consumption: 18 W Output: 8 VDC 2 x Integrated L-Series Battery Plates |
| Mounting | 3 x 1/4"-20 |
| Dimensions | 5.8 x 4.07 x 1.6" / 14.8 x 10.35 x 4.1 cm |
| Weight | 13.05 oz / 370 g |
FT6 Monitor With Built-In Wireless Transmitter:
| Panel Type | LCD |
| Display Size | 5.5" / 14.0 cm |
| Resolution | 1920 x 1080 |
| Aspect Ratio | 16:9 |
| Touchscreen | Yes |
| Image Controls | Anamorphic De-Squeeze, False Color, Focus Assist, Histogram, Image Flip, Pixel Zoom, Vectorscope, Waveform, Zebra |
I/O:
| Antenna Ports | 2 x RP-SMA |
| Video | 1 x HDMI Type A (HDMI 1.4) Input 1 x HDMI Type A (HDMI 1.4) Output |
| HDCP Support | Not Specified by Manufacturer |
| Embedded Audio | HDMI |
| Audio | 1 x 1/8" / 3.5 mm Headphone Output |
| Power | 1 x Barrel (12 VDC) Input 1 x Barrel (8 VDC) Output |
| Other I/O | 1 x USB Type-C Input |
| Media/Memory Card Slot | Not Specified by Manufacturer |
Wireless:
| Wireless Range | 800' / 243.8 m (Line-of-Sight) |
| Frequency Range | US: 5.1 to 5.9 GHz |
| Latency | 70 ms |
| Wi-Fi | None |
| Bluetooth | Not Specified by Manufacturer |
Format Support:
| Video Format | HDMI DCI 4K: 24 UHD 4K: 30/29.97/25/24/23.98 1080p: 60/59.94/50/30/29.97/25/24/23.98 1080i: 60/59.94/50 720p: 60/59.94/50 576p 576i 480p |
| Audio Format | PCM Audio |
| Wireless Video Compression | Compressed |
| Timecode | No |
Power:
| DC Input Power | 12 VDC |
| Battery Type | 2 x L-Series |
| Power Consumption | 18 W |
Mounting
| Mounting | 1 x 1/4"-20 Female |
Environmental:
| IP Rating | None |
| Operating Temperature | -4 to 131°F / -20 to 55°C |
| Storage Temperature | -22 to 149°F / -30 to 65°C |
General:
| Dimensions | 5.8 x 4.1 x 1.6" / 148 x 103.5 x 41 mm |
| Weight | 13.1 oz / 370 g |
| Warranty Length | Limited 1-Year Warranty |
1x FeelWorld 5.5" On-Camera Monitor with Built-In Wireless Receiver (FR6)
1x FeelWorld 5.5" On-Camera Monitor with Built-In Wireless Transmitter (FT6)
1x Micro HDMI Cable
2x Sunshade
1x Hot Shoe
4x Transmission Antenna
1x Type-C to USB
1x Handle
2x Screw
1x Lanyard
1x 1/4 C-ring Screw
1x Small Carrying Case
1× Manual
- How long will my order take to arrive?
Delivery times will vary depending on where you are based. If the item is in stock, UK Mainland deliveries should take roughly 1-2 working days. Anywhere else outside the UK Mainland, delivery times will vary. You will be able to check shipping times in the checkout process when choosing a shipping method, along with other delivery options.
- When will my order be shipped?
If your order has been placed before 1 pm, your order will be dispatched on the same day. Anytime after this will be dispatched the next day. Please bear in mind this is subject to stock availability (pre-order items will vary with different lead times).
- How can I track my parcel status?
Once we dispatch your order, we will provide you with the tracking information in a shipping confirmation email. We will provide you with the tracking number and the courier it will be with so you can check the status of your order.
- What couriers will deliver my order?If you are based in the UK Mainland, your order will most likely be delivered by DPD. If you are based outside of the UK, your order will be handled by either, DPD, DHL, UPS, FedEx or Royal Mail (depending on the nature of the item and location).
- Can I collect in store?
Yes, you can. When going through the checkout process, under the ‘Delivery’ section, you can select the ‘Pick Up’ option. Selecting this option and completing your order will notify the team and then they will prepare your order for collection. We will let you know when the order is ready for collection (via a ‘Ready to Collect’ email).
- What is the cut off time for next-day delivery?
The cut-off point for next-day delivery is 11am. Any orders past this time will be dispatched on the next working day. If the cut-off time has passed and you need this item urgently, please contact us at info@cinegearpro.co.uk. It is not guaranteed that we can get this dispatched on the same day but we will try our best to.
- Do you have insurance for high value shipments?
Yes, we can provide insured delivery for high value shipments. You will be able to locate delivery with insurance throughout the checkout process as the delivery option will be stated with insurance.
- Do you offer free delivery?
Yes, all deliveries over £100 (excl. VAT) will be granted UK free delivery.
- Do you ship internationally?
Yes, we ship globally! If you have any doubts that we will be unable to deliver to you address, please get in contact with us at info@cinegearpro.co.uk.
- How much will I be charged for international delivery?
International delivery charges vary, and you can check these during the checkout process. If you see "Please contact us for shipping costs," please get in touch with us at info@cinegearpro.co.uk to confirm the shipping fees.
- Can I have my order sent to a different address?
Yes, if the order has not been dispatched yet, get in contact with us as soon as you can from the time of the order placed. If we are able to change the shipping address, please confirm the one you want with the team.
- When and how will I receive the tracking number for my order?
The tracking information will be provided in a shipping confirmation email. This will be sent once the package has been dispatched. You can expect this email within 1-2 working days from the time of purchase.
- We need this item urgently, how do I upgrade the shipping service to an express service?
Our general cut-off point for deliveries is 1pm. If you have placed an order and you desperately need the delivery service to be changed, please let us know immediately at info@cinegearpro.co.uk. If the order has not been dispatched yet, we will be able to upgrade to an express service and provide an invoice to pay the remaining difference on shipping costs.
- How do I change the shipping address or other details of my order after it has been dispatched?
Please get in contact with us at info@cinegearpro.co.uk in good time. This is so we can change the shipping address before the order is dispatched. If you feel like you may have left this too late, please contact us as soon as you can and we can assist you. You can also download the DPD app and redirect the order yourself using the same email address/phone number.
- My parcel which is showing “Parcel Delivered” but I haven’t received it yet, what should I do?
A Denial Of Receipt will be issued to you by DPD and you will have 14 days to complete and return to DPD, otherwise the claim will be closed. Before this, you must check the delivery image on the DPD app. If you can’t check the app, contact us at info@cinegearpro.co.uk. If DPD have lost your parcel, we will open a request and require further information from you.
- There are no updates on the tracking number, where is the parcel now?
Usually, if you are still waiting on an order for a few days or more, the parcel may have been lost, held in a sorting depot etc. To find out further information, please get in contact with us at info@cinegearpro.co.uk and we can check for you. You can always check with courier directly as well.
- My order has arrived damaged, what should I do?
If the order has been damaged in transit, contact us at info@cinegearpro.co.uk within 24 hours from the receipt of delivery and we will provide further instructions on how to get this solved for you.
- How can I combine multiple orders to sent out together?
When you have multiple orders, please get in contact with us at info@cinegearpro.co.uk and we can organise the shipment to be sent out all together. You will need to provide all order numbers of the orders you want sent out. Delivery will then proceed as normal.
- How can I let the courier know to leave the parcel in a safe place/pick-up point if I am not at home?
Depending on the courier used to deliver your order, you can directly go to them to change your order to be delivered to a safe place or pick-up point. Sometimes, the courier may have an app which you can access on your phone but you will be able to change it on their website (for example; DPD is the most used courier at CINEGEARPRO and you can change to leave the parcel in a safe place/pick-up point via their app).
- I received the wrong item, what should I do?
In the unfortunate circumstance of this occurring, please contact us at info@cinegearpro.co.uk immediately within 24 hours from the receipt of the delivery and we can arrange a return. We will then send out the correct order for you.
- The parcel was sent to the incorrect address, what do I do?
In the unlikely event of this happening, if you are unable to check the address that it was incorrectly sent to, please contact us at info@cinegearpro.co.uk as soon as you can.
- What information do I need to provide when I collect my parcel?
When collecting a ‘Pick-Up’ order from us, you will need to provide your order number along with your confirmation email to verify that you are authorised to collect this order. You may collect your order via an Addison Lee or courier. In this case, please provide the order number, our email address and our phone number to the courier so we can verify the correct person collecting.
- Can you ship batteries outside of the UK?
Anything under 270wh can be sent via UPS, anything over this amount they will contact us
- Part of my order is in-stock, can the in-stock items be shipped to me?
Yes, if you have a large order and some of the items are in stock and some are out of stock, we can send the in-stock items first and the other items later once they arrive to our unit. To do this, you will need to get in contact with us at info@cinegearpro.co.uk and then we will send your order in two separate shipments. Please note; Due to multiple shipments, additional shipping costs may be charged.
- What does it mean when an item is on pre-order?
When an item is on pre-order this usually means that we currently do not have the item in stock or the stock is pending. However, we can get the item into our store. Once a customer has made the order, the order will be actioned and we will get the item into our store. The lead times will vary depending on the nature of the item. On the page of the item, there will be information displaying the ETA and how long the lead times are. If you are unsure about the ETA on any pre-order item, please feel free to contact us at info@cinegearpro.co.uk and a member of the team will be able to assist you.
- I would like to know if a product is in stock. How do I check this?
You can locate the stock level just above the ‘Add to Cart’ button. This stock level is usually very accurate but you can always contact us at info@cinegearpro.co.uk to make sure.
- Is it possible to cancel my order which I placed by mistake?
Yes, this is possible. However, please contact us at info@cinegearpro.co.uk as soon as possible from the time of purchase if you would like to cancel your order. Otherwise, this order could already be processed and dispatched.
- How do I know my order has been confirmed?
Shortly after your purchase, an order confirmation email should arrive into your email inbox. You will find your order number there, starting with ‘CGP’.
- What warranty do you provide on your products?
We provide a 1-Year UK Warranty on the majority of all products. Warranties may vary depending on the item’s condition and the actual item itself. You can find more about the warranty here. The warranty will be listed but if you are still unsure, please contact us at info@cinegearpro.co.uk.
- Is this item brand-new?
All the listed items we sell are brand-new. If you are looking for used/open-box items, you can browse our B-Stock here.
- Do you sell Ex-Demo/Open-Box items?
We have a great range of B-stock items that are sold at a discounted price when compared to a brand-new version. You can browse our B-Stock here.
- Do you offer discounts for bulk orders or large purchases?
If you are ordering an excessive amount of the same/different items that come up to an expensive sum, we are willing to help out with a discount. To check if you are eligible, please get in contact with us at info@cinegearpro.co.uk and then we can see what we can do.
- How do I apply a discount code to my order?
In the checkout process, above the total amount of your order, there will be a section (it will say ‘Discount code or gift’) where you can input your code.
- I want to know where this product was manufactured. How do I check this?
To check where a product is manufactured, please get in contact at info@cinegearpro.co.uk with us so we can provide the relevant information. Disclaimer; For carnets, we do not keep a record of serial numbers.
- Do you provide user manuals for products?
On a listing page, near the bottom of the page, you will be able to find the product description with information on technical specifications etc. If you are looking for a manual for a specific product, you can get in contact with us at info@cinegearpro.co.uk and we will be able to help.
- Do you offer educational or charity discounts?
For any educational or charity discounts, please get in contact with us at info@cinegearpro.co.uk.
- How can I find my order number?
Your order number can be found in the order confirmation email.
- How can I get my VAT receipt?
Once the order has been confirmed, you will receive a VAT invoice in another email straightaway along with your confirmation email. If you are unable to find this, you can always contact us at info@cinegearpro.co.uk.