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FUJIFILM X-H2S Mirrorless Camera

FUJIFILM X-H2S Mirrorless Camera

Prix habituel £2,082.50 ex VAT
£2,499.00 inc VAT
£2,082.50 ex VAT
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£2,499.00 inc VAT
Product Code:  538105 SKU: 16756883
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X-H2S: The New FUJIFILM Hybrid
Balancing strong photo and video capabilities, the FUJIFILM X-H2S is a multimedia mirrorless camera featuring a newly developed X-Trans stacked sensor, refined AF and subject detection, and impressive 6.2K video recording. Topping the X System, this camera mixes the intuitiveness, design, and image quality FUJIFILM is known for with a fresh, speedy approach to video and continuous shooting applications.


Stacked Sensor and 64-Bit Processing
X-Trans 5 Stacked BSI Sensor
The first X Series camera to feature a stacked sensor, the X-H2S sports an APS-C-format 26.1MP X-Trans 5 stacked BSI sensor, which ups the readout speeds and improves low-light performance compared to previous generations. First, as an X-Trans sensor, it uses the unique color filter array that inherently minimizes moiré and contributes to more natural color rendering; next, the BSI design helps reduce noise and improve tonality and clarity; and, finally, the stacked design greatly reduces rolling shutter and other motion distortion to better suit high-speed video and photo photo applications.

X-Processor 5
Partner to the newly designed sensor is a fresh engine—the X-Processor 5—which uses 64-bit processing to realize 3x faster speeds for both video and photo tasks compared to the X-T4. On the video side, this enables recording at up to 6.2K with high bitrates like ProRes 422 HQ or at high speeds, like with 240 fps recording at Full HD.

On the stills end, this quick processing means faster shooting to suit photographing moving subjects. When working with an electronic shutter, shooting at up to 40 fps is possible, with a buffer of 140 consecutive uncompressed raw frame. With the mechanical shutter, shooting speeds up to 15 fps are possible, along with the ability to shoot upwards of 1000 raw frames in a single burst.

Benefitting both video and stills applications, this processing also benefits the sophisticated and AI-backed autofocus system, helps achieve a 14-stop dynamic range, and enables a broad sensitivity range from ISO 160-12800.

Powerful Video Capabilities
4K 120p and 6.2K 30p Internal Recording
With a penchant for video, the X-H2S has a well-rounded recording system that places this camera squarely in the 'hybrid' category and performs equally well for video as it does for video. Internal 4:2:2 10-bit recording is possible in both DCI/UHD 4K at up to 120p and Full HD at up to 240p as well as an open-gate 3:2 6.2K setting that's suitable for anamorphic applications. A variety of codecs are supported as well, including H.265 and three tiers of ProRes: the high bitrate 422 HQ, the standard 422, and the more compressed 422 LT. Also, continuous recording times up to 90 minutes are possible at all frame rates and resolutions.

External Raw Recording
Using the full-size HDMI port, raw video recording is possible when paired with a compatible external recorder. Both ProRes RAW and Blackmagic RAW recording is possible, along with the ability to work with F-Log or F-Log 2 profiles, and either format supports working in resolutions up to the open-gate 6.2K.

Improved Autofocus and Image Stabilization
Hybrid AF with Deep Learning AI
Benefitted by the improved processing, autofocus performance is noticeably faster and more intelligent. This hybrid focusing system uses 425 phase-detection points and is now sensitive down to -7 EV for working in truly low-light conditions. Also, backed by deep learning, an AI adaptive algorithm means this focusing system is better suited to automatically detect and track a variety of subject types. Compared to previous focusing systems, the X-H2S's Face and Eye Detection capabilities have been refined for greater accuracy and to account for unique features, like glasses, face coverings, and hairlines. Also, the range of recognized subjects types has been expanded to include cars, planes, trains, motorcyclists, birds, horses, dogs, cats and more.

In-Body Image Stabilization
Built-in 5-axis sensor-shift image stabilization helps to minimize the appearance of camera shake by up to 7 stops. This system works in conjunction with most X Series lenses, including non-stabilized ones, and benefits working with slower shutter speeds and when shooting in difficult lighting conditions. Additionally, digital image stabilization can also be used during video recording to further aid in steadying footage, especially when recording handheld.

Body Design
Practical and Durable Design

  • Large OLED electronic viewfinder features a crisp 5.76m-dot resolution and a 0.8x magnification for bright, clear, and detailed eye-level viewing.
  • Rear 3.0" LCD has a high 1.62m-dot resolution and a touchscreen interface for intuitive control. Also, its vari-angle design means the screen can be flipped out to the side, tilted up or down, and closed with the screen against the body for protection.
  • 1.28" monochrome LCD screen on the top plate is a simple means for quickly reviewing shooting settings.
  • Dual memory card slots include one CFexpress Type B slot and one SD UHS-II slot for file-saving flexibility. The CFexpress Type B slot should be prioritized for higher bitrate video recording and fast continuous shooting, and the SD slot is a convenient alternative for backups or less speed-critical shooting.
  • NP-W235 battery provides approximately 720 frames per charge when working with the EVF in Economy Mode, or approximately 580 frames in Normal Mode.


Connectivity

  • Full-size HDMI Type A port for outputting video to an external recorder or monitor.
  • USB 3.2 Gen 2 Type-C port supports tethering, data transfer, and in-camera battery charging.
  • 3.5mm headphone and external microphone ports for greater control over audio recording.
  • PC sync port for flash sync.
  • 2.5mm remote port for using wired remote controllers.
  • Integrated Bluetooth and Wi-Fi connectivity allows for wirelessly sharing images to a mobile device or to use the device to remotely control the camera.


Film Simulation Modes
Film Simulation modes allow you to reproduce the look and feel of several of FUJIFILM's film types, including Provia, Velvia, Astia, Classic Chrome, Classic Neg., Nostalgic Neg., Pro Neg. Hi, Pro Neg. Standard, Eterna, Eterna Bleach Bypass, Acros, Monochrome, and Sepia. Additionally, Grain Effect can be adjusted as well as Color Chrome effect to fine-tune the look of imagery.


Features:

  • 26.1MP APS-C X-Trans Stacked BSI Sensor
  • 4K 120p, 6.2K 30p, FHD 240p 10-Bit Video
  • Internal ProRes 422 HQ and F-Log 2
  • 7-Stop In-Body Image Stabilization



Specifications:


Key Specs
Lens Mount
FUJIFILM X
Sensor Resolution
Effective: 26.16 Megapixel (6240 x 4160)
Image Sensor
23.5 x 15.6 mm (APS-C) CMOS
Image Stabilization
Sensor-Shift, 5-Axis
ISO Sensitivity Range
Photo
160 to 12,800 in Manual, Auto Mode (Extended: 80 to 51,200)
Video
160 to 12,800 in Manual, Auto Mode (Extended: 160 to 25,600)
Continuous Shooting
Electronic Shutter
Up to 40 fps at 26.1 MP for up to 184 Frames (JPEG) / 140 Frames (Raw)
Internal Recording Modes
H.265/MOV 4:2:2 10-Bit
6240 x 4160 at 23.98/24.00/25/29.97 fps [360 to 720 Mb/s]
DCI 4K (4096 x 2160) at 23.98/24.00/25/29.97/50/59.94/100 fps [360 to 720 Mb/s]
UHD 4K (3840 x 2160) at 23.98/24.00/25/29.97/50/59.94/100 fps [360 to 720 Mb/s]
DCI 2K (2048 x 1080) at 23.98/24.00/25/29.97/50/59.94/100/200/240 fps [360 to 720 Mb/s]
1920 x 1080 at 23.98/24.00/25/29.97/50/59.94/100/200/240 fps [360 to 720 Mb/s]
H.265/MOV 4:2:0 10-Bit
6240 x 4160 at 23.98/24.00/25/29.97 fps [360 to 720 Mb/s]
DCI 4K (4096 x 2160) at 23.98/24.00/25/29.97/50/59.94 fps [360 to 720 Mb/s]
UHD 4K (3840 x 2160) at 23.98/24.00/25/29.97/50/59.94 fps [360 to 720 Mb/s]
DCI 2K (2048 x 1080) at 23.98/24.00/25/29.97/50/59.94 fps [360 to 720 Mb/s]
1920 x 1080 at 23.98/24.00/25/29.97/50/59.94 fps [360 to 720 Mb/s]
H.265 Long GOP/MOV 4:2:2 10-Bit
6240 x 4160 at 23.98/24.00/25/29.97 fps [50 to 720 Mb/s]
DCI 4K (4096 x 2160) at 23.98/24.00/25/29.97/50/59.94 fps [50 to 720 Mb/s]
UHD 4K (3840 x 2160) at 23.98/24.00/25/29.97/50/59.94 fps [50 to 720 Mb/s]
DCI 2K (2840 x 1080) at 23.98/24.00/25/29.97/50/59.94 fps [50 to 720 Mb/s]
1920 x 1080 at 23.98/24.00/25/29.97/50/59.94 fps [50 to 720 Mb/s]
H.265 Long GOP/MOV 4:2:0 10-Bit
6240 x 4160 at 23.98/24.00/25/29.97 fps [50 to 720 Mb/s]
4096 x 2160 at 23.98/24.00/25/29.97/50/59.94 fps [50 to 720 Mb/s]
3840 x 2160 at 23.98/24.00/25/29.97/50/59.94 fps [50 to 720 Mb/s]
2048 x 1080 at 23.98/24.00/25/29.97/50/59.94 fps [50 to 720 Mb/s]
1920 x 1080 at 23.98/24.00/25/29.97/50/59.94 fps [50 to 720 Mb/s]
MOV/ProRes 422/ProRes 422 HQ/ProRes 422LT 4:2:2 10-Bit
6240 x 4160 at 23.98/24.00/25/29.97 fps [1277 to 2754 Mb/s]
DCI 4K (4096 x 2160) at 23.98/24.00/25/29.97/50/59.94 fps [870 to 1877 Mb/s]
UHD 4K (3840 x 2160) at 23.98/24.00/25/29.97/50/59.94 fps [870 to 1877 Mb/s]
DCI 2K (2048 x 1080) at 23.98/24.00/25/29.97/50/59.94 fps [204 to 440 Mb/s]
1920 x 1080 at 23.98/24.00/25/29.97/50/59.94 fps [204 to 440 Mb/s]
External Recording Modes
4:2:2 10-Bit via HDMI
6240 x 4160 at 23.98/24.00/25/29.97 fps
DCI 4K (4096 x 2160) at 23.98/24.00/25/29.97/50/59.94/100 fps
UHD 4K (3840 x 2160) at 23.98/24.00/25/29.97/50/59.94/100 fps
2048 x 1080 at 23.98/24.00/25/29.97/50/59.94 fps
1920 x 1080 at 23.98/24.00/25/29.97/50/59.94/100 fps
Raw via HDMI
6240 x 4160 at 23.98/24.00/25/29.97 fps
4848 x 2728 at 23.98/24.00/25/29.97/50/59.94 fps
Media/Memory Card Slot
Slot 1: CFexpress Type B (CFast 2.0) [2 TB Maximum]
Slot 2: SD/SDHC/SDXC (UHS-II) [2 TB Maximum / V90 or Faster Recommended]
Video I/O
1x HDMI (Unspecified Signal) Output
Audio I/O
1x 1/8" / 3.5 mm TRS Stereo Microphone Input on Camera Body
1x 1/8" / 3.5 mm TRS Stereo Headphone Output on Camera Body
Power I/O
1x USB-C Input/Output
Other I/O
1x USB-C (USB 3.2 / 3.1 Gen 2) Control/Data/Tether Input/Output (Shared with Power Input)
1x 2.5 mm Sub-Mini Control Input
1x PC Sync Socket Output
Wireless
2.4 / 5 GHz Wi-Fi 5 (802.11ac), Bluetooth 4.2
Display Type
Free-Angle Tilting Touchscreen LCD
Battery Type
1x NP-W235 Rechargeable Lithium-Ion, 7.2 VDC, 2200 mAh (Approx. 720 Shots)

Imaging
Lens Mount
FUJIFILM X
Sensor Resolution
Effective: 26.16 Megapixel (6240 x 4160)
Image Sensor
23.5 x 15.6 mm (APS-C) CMOS
Sensor Crop (35mm Equivalent)
Crop Factor: 1.5x
*Additional Crop Occurs in Select Video Modes
Image Stabilization
Sensor-Shift, 5-Axis
Built-In ND Filter
No
Capture Type
Stills & Video

Exposure Control
Shutter Type
Mechanical Focal Plane Shutter and Electronic Rolling Shutter 
Shutter Speed
Mechanical Shutter
1/8000 to 15 Minutes
1/8000 to 4 Seconds in Program Mode
1/8000 to 30 Seconds in Aperture Priority Mode
Up to 60 Minutes in Bulb Mode
Electronic Front Curtain Shutter
1/8000 to 15 Minutes
1/8000 to 4 Seconds in Program Mode
1/8000 to 30 Seconds in Aperture Priority Mode
Up to 60 Minutes in Bulb Mode
Electronic Shutter
1/32000 to 15 Minutes
1/32000 to 4 Seconds in Program Mode
1/32000 to 30 Seconds in Aperture Priority Mode
1/8000 to 1/4 Second in Movie Mode
Fixed 1 Second in Bulb Mode
Bulb/Time Mode
Bulb Mode
ISO Sensitivity Range
Photo
160 to 12,800 in Manual, Auto Mode (Extended: 80 to 51,200)
Video
160 to 12,800 in Manual, Auto Mode (Extended: 160 to 25,600)
Metering Method
Average, Center-Weighted Average, Multi-Zone, Multiple, Spot
Exposure Modes
Aperture Priority, Manual, Program, Shutter Priority
Exposure Compensation
-5 to +5 EV (1/3 EV Steps)
White Balance
2500 to 10,000K
Presets: Auto, Daylight, Fluorescent, Incandescent, Shade, Underwater
Continuous Shooting
Electronic Shutter
Up to 40 fps at 26.1 MP for up to 184 Frames (JPEG) / 140 Frames (Raw)
Interval Recording
Yes
Self-Timer
2/10-Second Delay

Still Image Capture
Image Sizes
3:2 JPEG / Raw / TIFF
26 MP (6240 x 4160)
13 MP (4416 x 2944)
6.5 MP (3120 x 2080)
16:9 JPEG / Raw / TIFF
22 MP (6240 x 3512)
11 MP (4416 x 2488)
5.5 MP (3120 x 1760)
1:1 JPEG / Raw / TIFF
17 MP (4160 x 4160)
8.7 MP (2944 x 2944)
4.3 MP (2080 x 2080)
Aspect Ratio
1:1, 3:2, 16:9
Image File Format
HEIF, JPEG, Raw, TIFF
Bit Depth
14-Bit

Video Capture
Internal Recording Modes
H.265/MOV 4:2:2 10-Bit
6240 x 4160 at 23.98/24.00/25/29.97 fps [360 to 720 Mb/s]
DCI 4K (4096 x 2160) at 23.98/24.00/25/29.97/50/59.94/100 fps [360 to 720 Mb/s]
UHD 4K (3840 x 2160) at 23.98/24.00/25/29.97/50/59.94/100 fps [360 to 720 Mb/s]
DCI 2K (2048 x 1080) at 23.98/24.00/25/29.97/50/59.94/100/200/240 fps [360 to 720 Mb/s]
1920 x 1080 at 23.98/24.00/25/29.97/50/59.94/100/200/240 fps [360 to 720 Mb/s]
H.265/MOV 4:2:0 10-Bit
6240 x 4160 at 23.98/24.00/25/29.97 fps [360 to 720 Mb/s]
DCI 4K (4096 x 2160) at 23.98/24.00/25/29.97/50/59.94 fps [360 to 720 Mb/s]
UHD 4K (3840 x 2160) at 23.98/24.00/25/29.97/50/59.94 fps [360 to 720 Mb/s]
DCI 2K (2048 x 1080) at 23.98/24.00/25/29.97/50/59.94 fps [360 to 720 Mb/s]
1920 x 1080 at 23.98/24.00/25/29.97/50/59.94 fps [360 to 720 Mb/s]
H.265 Long GOP/MOV 4:2:2 10-Bit
6240 x 4160 at 23.98/24.00/25/29.97 fps [50 to 720 Mb/s]
DCI 4K (4096 x 2160) at 23.98/24.00/25/29.97/50/59.94 fps [50 to 720 Mb/s]
UHD 4K (3840 x 2160) at 23.98/24.00/25/29.97/50/59.94 fps [50 to 720 Mb/s]
DCI 2K (2840 x 1080) at 23.98/24.00/25/29.97/50/59.94 fps [50 to 720 Mb/s]
1920 x 1080 at 23.98/24.00/25/29.97/50/59.94 fps [50 to 720 Mb/s]
H.265 Long GOP/MOV 4:2:0 10-Bit
6240 x 4160 at 23.98/24.00/25/29.97 fps [50 to 720 Mb/s]
4096 x 2160 at 23.98/24.00/25/29.97/50/59.94 fps [50 to 720 Mb/s]
3840 x 2160 at 23.98/24.00/25/29.97/50/59.94 fps [50 to 720 Mb/s]
2048 x 1080 at 23.98/24.00/25/29.97/50/59.94 fps [50 to 720 Mb/s]
1920 x 1080 at 23.98/24.00/25/29.97/50/59.94 fps [50 to 720 Mb/s]
MOV/ProRes 422/ProRes 422 HQ/ProRes 422LT 4:2:2 10-Bit
6240 x 4160 at 23.98/24.00/25/29.97 fps [1277 to 2754 Mb/s]
DCI 4K (4096 x 2160) at 23.98/24.00/25/29.97/50/59.94 fps [870 to 1877 Mb/s]
UHD 4K (3840 x 2160) at 23.98/24.00/25/29.97/50/59.94 fps [870 to 1877 Mb/s]
DCI 2K (2048 x 1080) at 23.98/24.00/25/29.97/50/59.94 fps [204 to 440 Mb/s]
1920 x 1080 at 23.98/24.00/25/29.97/50/59.94 fps [204 to 440 Mb/s]
External Recording Modes
4:2:2 10-Bit via HDMI
6240 x 4160 at 23.98/24.00/25/29.97 fps
DCI 4K (4096 x 2160) at 23.98/24.00/25/29.97/50/59.94/100 fps
UHD 4K (3840 x 2160) at 23.98/24.00/25/29.97/50/59.94/100 fps
2048 x 1080 at 23.98/24.00/25/29.97/50/59.94 fps
1920 x 1080 at 23.98/24.00/25/29.97/50/59.94/100 fps
Raw via HDMI
6240 x 4160 at 23.98/24.00/25/29.97 fps
4848 x 2728 at 23.98/24.00/25/29.97/50/59.94 fps
Fast-/Slow-Motion Support
Yes
Gamma Curve
FUJIFILM F-Log, FUJIFILM F-Log 2
Recording Limit
No
IP Streaming
No
Built-In Microphone
Stereo
Audio Recording
MOV: 2-Channel 24-Bit 48 kHz LPCM Audio
MP4: 2-Channel AAC Audio

Interface
Media/Memory Card Slot
Slot 1: CFexpress Type B (CFast 2.0) [2 TB Maximum]
Slot 2: SD/SDHC/SDXC (UHS-II) [2 TB Maximum / V90 or Faster Recommended]
Video I/O
1x HDMI (Unspecified Signal) Output
Audio I/O
1x 1/8" / 3.5 mm TRS Stereo Microphone Input on Camera Body
1x 1/8" / 3.5 mm TRS Stereo Headphone Output on Camera Body
Power I/O
1x USB-C Input/Output
Other I/O
1x USB-C (USB 3.2 / 3.1 Gen 2) Control/Data/Tether Input/Output (Shared with Power Input)
1x 2.5 mm Sub-Mini Control Input
1x PC Sync Socket Output
Wireless
2.4 / 5 GHz Wi-Fi 5 (802.11ac), Bluetooth 4.2
Mobile App Compatible
Yes: Android & iOS
App Name: FUJIFILM XApp
Functionality: Access Stored Files, Adjust Settings, Firmware Update, Remote Control, Setup, View Live Feed
Global Positioning (GPS, GLONASS, etc.)
GPS
*Via Connected Smartphone

Monitor
Display Size
3.0"
Resolution
1,620,000 Dot
Display Type
Free-Angle Tilting Touchscreen LCD
Secondary Display
Top: 1.28" LCD Status Display

Viewfinder
Type
Built-In Electronic (OLED)
Size
0.5"
Resolution
5,760,000 Dot
Eye Point
24 mm
Coverage
100%
Magnification
Approx. 0.8x
Diopter Adjustment
-5 to +3

Focus
Focus Type
Auto and Manual Focus
Focus Mode
Continuous-Servo AF, Manual Focus, Single-Servo AF
Autofocus Points
Photo, Video
Phase Detection: 425

Flash
Built-In Flash/Light
No
Flash Modes
Auto, Commander, First-Curtain Sync, Manual, Off, Second-Curtain Sync, TTL Auto
Maximum Sync Speed
1/250 Second
Dedicated Flash System
TTL
External Flash Connection
PC Terminal

Environmental
Operating Temperature
22 to 72°F / -10 to 40°C
Operating Humidity
10 to 80%

General
Battery Type
1x NP-W235 Rechargeable Lithium-Ion, 7.2 VDC, 2200 mAh (Approx. 720 Shots)
Shoe Mount
1x Hot Shoe
Tripod Mounting Thread
1x 1/4"-20 Female (Bottom)
Dimensions (W x H x D)
5.4 x 3.7 x 3.3" / 136.3 x 92.9 x 84.6 mm
Weight
1.3 lb / 579 g (Body Only)
1.5 lb / 660 g (With Battery, Recording Media)



Package Contents:
1x FUJIFILM X-H2S Mirrorless Camera
1x FUJIFILM NP-W235 Lithium-Ion Battery (7.2V, 2200mAh)
1x AC-5VJ AC Power Adapter
1x Plug Adapter
1x USB Cable
1x Shoulder Strap
1x FUJIFILM Body Cap for FUJIFILM X-Mount Cameras
1x Hot Shoe Cover
1x File Transmitter/Vertical Grip Connector Cover
1x Memory Card Slot Cover
1x Sync Terminal Cover
1x Cooling Fan Connector Cover
1x Cable Protector



  • How long will my order take to arrive?
    Delivery times will vary depending on where you are based. If the item is in stock, UK Mainland deliveries should take roughly 1-2 working days. Anywhere else outside the UK Mainland, delivery times will vary. You will be able to check shipping times in the checkout process when choosing a shipping method, along with other delivery options. 

  • When will my order be shipped?
    If your order has been placed before 1 pm, your order will be dispatched on the same day. Anytime after this will be dispatched the next day. Please bear in mind this is subject to stock availability (pre-order items will vary with different lead times).  

  • How can I track my parcel status? 
    Once we dispatch your order, we will provide you with the tracking information in a shipping confirmation email. We will provide you with the tracking number and the courier it will be with so you can check the status of your order.

  • What couriers will deliver my order?If you are based in the UK Mainland, your order will most likely be delivered by DPD. If you are based outside of the UK, your order will be handled by either, DPD, DHL, UPS, FedEx or Royal Mail (depending on the nature of the item and location). 

  • Can I collect in store? 
    Yes, you can. When going through the checkout process, under the ‘Delivery’ section, you can select the ‘Pick Up’ option. Selecting this option and completing your order will notify the team and then they will prepare your order for collection. We will let you know when the order is ready for collection (via a ‘Ready to Collect’ email).  

  • What is the cut off time for next-day delivery?
    The cut-off point for next-day delivery is 11am. Any orders past this time will be dispatched on the next working day. If the cut-off time has passed and you need this item urgently, please contact us at info@cinegearpro.co.uk. It is not guaranteed that we can get this dispatched on the same day but we will try our best to.

  • Do you have insurance for high value shipments?
    Yes, we can provide insured delivery for high value shipments. You will be able to locate delivery with insurance throughout the checkout process as the delivery option will be stated with insurance. 

  • Do you offer free delivery? 
    Yes, all deliveries over £100 (excl. VAT) will be granted UK free delivery. 

  • Do you ship internationally? 
    Yes, we ship globally! If you have any doubts that we will be unable to deliver to you address, please get in contact with us at info@cinegearpro.co.uk. 

  • How much will I be charged for international delivery? 
    International delivery charges vary, and you can check these during the checkout process. If you see "Please contact us for shipping costs," please get in touch with us at info@cinegearpro.co.uk to confirm the shipping fees.

  • Can I have my order sent to a different address?
    Yes, if the order has not been dispatched yet, get in contact with us as soon as you can from the time of the order placed. If we are able to change the shipping address, please confirm the one you want with the team. 

  • When and how will I receive the tracking number for my order? 
    The tracking information will be provided in a shipping confirmation email. This will be sent once the package has been dispatched. You can expect this email within 1-2 working days from the time of purchase.  

  • We need this item urgently, how do I upgrade the shipping service to an express service? 
    Our general cut-off point for deliveries is 1pm. If you have placed an order and you desperately need the delivery service to be changed, please let us know immediately at info@cinegearpro.co.uk. If the order has not been dispatched yet, we will be able to upgrade to an express service and provide an invoice to pay the remaining difference on shipping costs. 

  • How do I change the shipping address or other details of my order after it has been dispatched? 
    Please get in contact with us at info@cinegearpro.co.uk in good time. This is so we can change the shipping address before the order is dispatched. If you feel like you may have left this too late, please contact us as soon as you can and we can assist you. You can also download the DPD app and redirect the order yourself using the same email address/phone number.

  • My parcel which is showing “Parcel Delivered” but I haven’t received it yet, what should I do? 
    A Denial Of Receipt will be issued to you by DPD and you will have 14 days to complete and return to DPD, otherwise the claim will be closed. Before this, you must check the delivery image on the DPD app. If you can’t check the app, contact us at info@cinegearpro.co.uk. If DPD have lost your parcel, we will open a request and require further information from you.

  • There are no updates on the tracking number, where is the parcel now? 
    Usually, if you are still waiting on an order for a few days or more, the parcel may have been lost, held in a sorting depot etc. To find out further information, please get in contact with us at info@cinegearpro.co.uk and we can check for you. You can always check with courier directly as well.  

  • My order has arrived damaged, what should I do?
    If the order has been damaged in transit, contact us at info@cinegearpro.co.uk within 24 hours from the receipt of delivery and we will provide further instructions on how to get this solved for you. 

  • How can I combine multiple orders to sent out together?
    When you have multiple orders, please get in contact with us at info@cinegearpro.co.uk and we can organise the shipment to be sent out all together. You will need to provide all order numbers of the orders you want sent out. Delivery will then proceed as normal.

  • How can I let the courier know to leave the parcel in a safe place/pick-up point if I am not at home?  
    Depending on the courier used to deliver your order, you can directly go to them to change your order to be delivered to a safe place or pick-up point. Sometimes, the courier may have an app which you can access on your phone but you will be able to change it on their website (for example; DPD is the most used courier at CINEGEARPRO and you can change to leave the parcel in a safe place/pick-up point via their app). 

  • I received the wrong item, what should I do?
    In the unfortunate circumstance of this occurring, please contact us at info@cinegearpro.co.uk immediately within 24 hours from the receipt of the delivery and we can arrange a return. We will then send out the correct order for you. 

  • The parcel was sent to the incorrect address, what do I do? 
    In the unlikely event of this happening, if you are unable to check the address that it was incorrectly sent to, please contact us at info@cinegearpro.co.uk as soon as you can. 

  • What information do I need to provide when I collect my parcel? 
    When collecting a ‘Pick-Up’ order from us, you will need to provide your order number along with your confirmation email to verify that you are authorised to collect this order. You may collect your order via an Addison Lee or courier. In this case, please provide the order number, our email address and our phone number to the courier so we can verify the correct person collecting. 

  • Can you ship batteries outside of the UK?
    Anything under 270wh can be sent via UPS, anything over this amount they will contact us

  • Part of my order is in-stock, can the in-stock items be shipped to me?
    Yes, if you have a large order and some of the items are in stock and some are out of stock, we can send the in-stock items first and the other items later once they arrive to our unit. To do this, you will need to get in contact with us at info@cinegearpro.co.uk and then we will send your order in two separate shipments. Please note; Due to multiple shipments, additional shipping costs may be charged. 
  • What does it mean when an item is on pre-order?
    When an item is on pre-order this usually means that we currently do not have the item in stock or the stock is pending. However, we can get the item into our store. Once a customer has made the order, the order will be actioned and we will get the item into our store. The lead times will vary depending on the nature of the item. On the page of the item, there will be information displaying the ETA and how long the lead times are. If you are unsure about the ETA on any pre-order item, please feel free to contact us at info@cinegearpro.co.uk and a member of the team will be able to assist you.

  • I would like to know if a product is in stock. How do I check this?
    You can locate the stock level just above the ‘Add to Cart’ button. This stock level is usually very accurate but you can always contact us at info@cinegearpro.co.uk to make sure.

  • Is it possible to cancel my order which I placed by mistake?
    Yes, this is possible. However, please contact us at info@cinegearpro.co.uk as soon as possible from the time of purchase if you would like to cancel your order. Otherwise, this order could already be processed and dispatched.

  • How do I know my order has been confirmed?
    Shortly after your purchase, an order confirmation email should arrive into your email inbox. You will find your order number there, starting with ‘CGP’.

  • What warranty do you provide on your products?
    We provide a 1-Year UK Warranty on the majority of all products. Warranties may vary depending on the item’s condition and the actual item itself. You can find more about the warranty here. The warranty will be listed but if you are still unsure, please contact us at info@cinegearpro.co.uk.

  • Is this item brand-new?
    All the listed items we sell are brand-new. If you are looking for used/open-box items, you can browse our B-Stock here.

  • Do you sell Ex-Demo/Open-Box items?
    We have a great range of B-stock items that are sold at a discounted price when compared to a brand-new version. You can browse our B-Stock here.

  • Do you offer discounts for bulk orders or large purchases?
    If you are ordering an excessive amount of the same/different items that come up to an expensive sum, we are willing to help out with a discount. To check if you are eligible, please get in contact with us at info@cinegearpro.co.uk and then we can see what we can do.

  • How do I apply a discount code to my order?
    In the checkout process, above the total amount of your order, there will be a section (it will say ‘Discount code or gift’) where you can input your code.

  • I want to know where this product was manufactured. How do I check this?
    To check where a product is manufactured, please get in contact at info@cinegearpro.co.uk with us so we can provide the relevant information. Disclaimer; For carnets, we do not keep a record of serial numbers.

  • Do you provide user manuals for products?
    On a listing page, near the bottom of the page, you will be able to find the product description with information on technical specifications etc. If you are looking for a manual for a specific product, you can get in contact with us at info@cinegearpro.co.uk and we will be able to help.

  • Do you offer educational or charity discounts?
    For any educational or charity discounts, please get in contact with us at info@cinegearpro.co.uk.

  • How can I find my order number?
    Your order number can be found in the order confirmation email.

  • How can I get my VAT receipt?
    Once the order has been confirmed, you will receive a VAT invoice in another email straightaway along with your confirmation email. If you are unable to find this, you can always contact us at info@cinegearpro.co.uk.

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