Refund or Exchange Request Form

Your name: 


Goods purchased:

Refund or Exchange: 

Date you received goods:


Your address:

Your order/receipt number: 

Date of purchase:

Reason for refund/exchange:

Terms & Conditions

• Items can be returned for a full refund if you contact us within 14 calendar days of

receiving your item**

• Items can be exchanged for a similar item within 30 days of receiving your item** **

provided that the item is returned undamaged and in a condition that indicates you have

subjected it to normal use only. Items should be returned as they were originally

packaged as far as is possible.

• Items ordered especially at a customer's request may be returned or exchanged at the

manager's discretion only.

• Items where there may be a hygiene concern if the product is used (e.g. microphones

and earphones) may only be returned/exchanged if the packaging is factory sealed and


• Similarly, software and other licensed items may only be returned/exchanged if the

product packaging has not been opened or tampered with in any way.

• We reserve the right to offer only a partial refund if the goods you are returning have

been damaged, devalued or used otherwise in accordance to what would be deemed

reasonable, normal use.

• Refunds and exchanges will be processed within 14 calendar days of us receiving your

returned item/s.

Delivery charges for returns and exchanges

Please note, unless your item is faulty, you will be liable for any delivery costs associated
with your return/exchange. These costs will vary, but typically, the cost of a courier
collecting goods from your door to return to us will cost £10-£20 for most items, but may
be significantly more for very heavy, bulky items like pianos.
Where orders incur a delivery charge, we only will refund you the cost of a standard
delivery service for that item. We cannot refund any additional charges that you opt to
pay to get a premium delivery service at the point of ordering e.g. Saturday delivery.
We cannot refund the original delivery cost for International orders outside of the EU. 

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