Refund or Exchange Request Form
Terms & Conditions
• Items can be returned for a full refund if you contact us within 14 calendar days of
receiving your item**
• Items can be exchanged for a similar item within 30 days of receiving your item** **
provided that the item is returned undamaged and in a condition that indicates you have
subjected it to normal use only. Items should be returned as they were originally
packaged as far as is possible.
• Items ordered especially at a customer's request may be returned or exchanged at the
manager's discretion only.
• Items where there may be a hygiene concern if the product is used (e.g. microphones
and earphones) may only be returned/exchanged if the packaging is factory sealed and
• Similarly, software and other licensed items may only be returned/exchanged if the
product packaging has not been opened or tampered with in any way.
• We reserve the right to offer only a partial refund if the goods you are returning have
been damaged, devalued or used otherwise in accordance to what would be deemed
reasonable, normal use.
• Refunds and exchanges will be processed within 14 calendar days of us receiving your
Delivery charges for returns and exchanges
with your return/exchange. These costs will vary, but typically, the cost of a courier
collecting goods from your door to return to us will cost £10-£20 for most items, but may
be significantly more for very heavy, bulky items like pianos.
Where orders incur a delivery charge, we only will refund you the cost of a standard
delivery service for that item. We cannot refund any additional charges that you opt to
pay to get a premium delivery service at the point of ordering e.g. Saturday delivery.
We cannot refund the original delivery cost for International orders outside of the EU.